Frequently Asked Questions
Q. How long does it take for my property to dry?
A. This may vary depending on many factors and can be from a few days to a week or more depending on severity. We’ll help to determine how long the process will take. Although the process may be an inconvenience, it is necessary to ensure your property is drying out correctly to ensure no future mold or water damage problems.
Q. What will happen to my hard wood floors that were damaged in the flood?
A. As with all of the property, the hardwood floors will be evaluated for damage. In a lot of cases, after utilizing our dehumidifiers the wood floors can take on their original shape. This process may take weeks however. In many cases hardwood may need to be refinished and can be as severe as a full replacement. .
Q. Can you dry my furniture and salvage it?
A. Once furniture is completely dry, your furniture is examined. It is common for furniture to be replaced, and in some cases it can be salvaged.
Q. What do I need to move during the dryout process?
A. We will let you know what to remove, but much can remain where it is.
Q. My walls/ceilings/drywall have flood damage, does this need to be removed?
A. Again, we will determine that for you. In some cases we may remove a section of the wall or ceiling for ventilation.
Q. Will you save my carpet?
A. Carpet is generally replaced in a water damage restoration situation after the water removal process has occurred. Of course, depending on the type of water damage you would not want the carpet to be salvaged, such as in a sewage backup and sewage removal process. This would be contaminated and removed and disposed of. Carpets will stain and bleed depending on the color, as well as many other wet carpet related occurrences where it will be removed and discarded.
Q. What will happen to my rugs?
A. If it is a valuable rug such as an Oriental rug, etc., there are ways to handle the rug to dry it out, minimize the colors bleeding as well as odor removal.
Q. How is this paid for?
A. Property owners are responsible and in the event of an insurance claim, you would have to contact your insurance provider for the details.